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Complaint & Feedback
Management System

County Government of Nyeri & Municipality of Nyeri
Submit, track and manage complaints, compliments, and service feedback

Secure Fast Response Transparent Mobile Friendly

How can we help you?

No account needed — choose an option to get started

Submit a Complaint

Report an issue with county or municipality services. We'll route it to the right department automatically.

Submit Complaint
Give Feedback

Share a compliment, suggestion, or rate a service you received. Your feedback drives continuous improvement.

Give Feedback
Track Your Complaint

Check the real-time status of your complaint using your reference number, phone, or email address.

Track Now
Municipality of Nyeri
Dedicated complaint form for municipal services
Submit Municipality Issue

How It Works

Simple, transparent, and efficient

1
Submit

Fill in the complaint or feedback form. Attach photos or documents if needed.

2
Auto-Route

Your submission is automatically routed to the correct department with confirmation.

3
Processing

A department officer reviews and works on resolving your issue within the set timeframe.

4
Resolution

You are notified via SMS and email once your issue is fully resolved.

Quick Complaint Tracker
Have an account?

Log in to track all your complaints in one place.

Sign In
New to CFMS?

Register to get email and SMS updates on your complaints.

Register