Terms and Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "System" or "Portal" means the Nyeri County Coffee Licensing System, accessible at this web address, operated by the County Government of Nyeri.
• "County Government" means the County Government of Nyeri, Department of Agriculture.
• "User" means any person who accesses or uses the System, including applicants, subcounty officers, county officials, and administrators.
• "Applicant" means a natural or legal person who registers on the System to apply for a coffee business licence.
• "Licence" means any coffee business licence or certificate issued under the Agriculture, Fisheries and Food Authority Act (Cap. 318) and applicable county regulations, including Commercial Coffee Milling (C2), Coffee Roaster's Licence (F1), Pulping Station Licence (B1), and Coffee Nursery Certificate (A1).
• "Personal Data" has the meaning assigned to it under the Data Protection Act, 2019 (Kenya).

2. Nature of the Service

The Coffee Licensing System is an official digital platform of the County Government of Nyeri, Department of Agriculture. It provides the following services:

• Online registration and account management for coffee business operators
• Electronic submission, tracking, and management of coffee licence applications
• Submission of payment receipts and review by county officials
• Generation and download of approved digital licence certificates
• Licence renewal management
• Verification of issued licences by authorised persons

Use of this System does not in itself confer any right to a licence. All licensing decisions are made at the sole discretion of the County Government in accordance with applicable law.

3. Eligibility

To register and use the System as an applicant, you must:

• Be at least 18 years of age
• Operate or intend to operate a coffee business within Nyeri County, Kenya
• Provide accurate, complete, and current information as required during registration and throughout your use of the System
• Have the legal authority to submit applications on behalf of your organisation where applicable

4. Account Registration and Security

4.1 Account Creation

You must register for an account to access the licensed features of the System. By registering, you represent that all information you provide is true, accurate, current, and complete.

4.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must:

• Choose a strong password and keep it confidential
• Not share your account credentials with any other person
• Not use another person's account without their express authorisation
• Notify the County Government immediately if you suspect unauthorised access to your account

4.3 Account Suspension

The County Government reserves the right to suspend or terminate any account that is found to have been created using false information, used fraudulently, or used in violation of these Terms.

5. Accuracy of Information

You warrant that all information submitted through the System — including your business profile, application details, and payment receipts — is accurate, truthful, and not misleading. Submission of false or misleading information may constitute a criminal offence under the Penal Code (Cap. 63) and relevant licensing legislation, and may result in:

• Rejection or cancellation of your application
• Revocation of any licence issued on the basis of false information
• Suspension or termination of your account
• Referral to relevant law enforcement authorities

6. Licence Applications and Processing

6.1 Application Process

The System facilitates a multi-stage application process involving subcounty review, payment, and county approval. Submission of an application through the System does not guarantee approval. The County Government retains full discretion to approve, reject, or request further information in relation to any application.

6.2 Review Timelines

While the County Government endeavours to process applications in a timely manner, it does not guarantee processing within any specific timeframe. Delays may occur due to incomplete information, verification requirements, or operational circumstances.

6.3 Rejection and Resubmission

Applications may be rejected at the subcounty or county review stage. Rejection reasons will be communicated through the System. You may resubmit a corrected application, which will be subject to fresh review.

6.4 Payment

Licence fees are set by the County Government in accordance with the County Finance Act and applicable regulations. Payments must be made in person at a designated County Revenue Office. The System does not process online payments. Payment receipts must be uploaded to the System as part of the approval process.

7. Digital Licence Certificates

Licences issued through the System are valid digital documents bearing the County Government of Nyeri's official certification. These documents:

• Must not be altered, falsified, or tampered with
• Remain the property of the County Government of Nyeri
• May be verified by authorised persons using the licence verification feature of the System
• Are subject to revocation in accordance with applicable legislation

8. Prohibited Conduct

You must not use the System to:

• Submit false, misleading, or fraudulent information
• Impersonate any person, organisation, or government entity
• Circumvent, disable, or interfere with security features of the System
• Attempt to gain unauthorised access to other users' accounts or data
• Upload malicious code, viruses, or harmful files
• Harvest, scrape, or extract data from the System without authorisation
• Use automated tools to submit or manipulate applications
• Engage in any activity that violates applicable Kenyan law

9. Intellectual Property

All content, software, design elements, and data forming part of this System are the property of the County Government of Nyeri or its licensors and are protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the System without express written authorisation from the County Government.

10. Limitation of Liability

To the fullest extent permitted by law, the County Government of Nyeri, its officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Your use of, or inability to use, the System
• Errors, omissions, interruptions, or delays in the System
• Unauthorised access to your data resulting from your failure to maintain account security
• Any decision made in relation to a licence application

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11. Service Availability

The County Government endeavours to maintain the System's availability but does not guarantee uninterrupted access. The System may be unavailable during scheduled maintenance, system upgrades, or due to circumstances beyond the County Government's control. The County Government accepts no liability for any loss arising from System downtime.

12. Third-Party Links and Services

The System may contain links to third-party websites or services (such as mapping tools). The County Government is not responsible for the content, privacy practices, or availability of third-party services. Use of such services is subject to their respective terms and conditions.

13. Amendments

The County Government reserves the right to amend these Terms at any time. Updated Terms will be published on the System with a revised effective date. Your continued use of the System after publication of amended Terms constitutes your acceptance of the changes.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya. Where applicable, disputes shall first be referred to the relevant county dispute resolution mechanism.

15. Contact

For enquiries regarding these Terms and Conditions, please contact:

Department of Agriculture
County Government of Nyeri
Nyeri Town, Nyeri County, Kenya
Email: agriculture@nyeri.go.ke